Social Media Maturity Model: The Mutation of Social Media
By Oliver Marks, founder, Oliver Marks & Associates. This chart works well on a number of levels for me, but first some big-picture stuff on the topic of "the social customer." June is CRM's...
View ArticleSocialtext Goes Mobile
According to Nielsen, there are reportedly 57.3 million mobile users in the United States. And as Jessica Tsai reported earlier last month, two-thirds of today’s companies have expressed the intent to...
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